Preparing Hospitality Organizations for Self-Service Technology
نویسندگان
چکیده
منابع مشابه
information technology in service organizations
in this paper an attempt has been made to show how information technology (it) is used as a strategic tool to meet competitive advantages and how it is rapidly becoming a necessary ingredient for achieving quality within the service industry. an in-depth review of information requirements for service sectors has been made and the possible relationships between it and typology of service organiz...
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ژورنال
عنوان ژورنال: Journal of Human Resources in Hospitality & Tourism
سال: 2009
ISSN: 1533-2845,1533-2853
DOI: 10.1080/15332840802269791